Basic policy regarding personal information protection [Privacy Policy]

In recognition of the importance of protecting personal information and in order to further enhance customer trust in the insurance industry, we comply with the Act on the Protection of Personal Information (Personal Information Protection Act), other relevant laws and regulations, and guidelines from relevant government agencies, and handle personal information strictly and appropriately, while also taking appropriate measures for safe management.
We will thoroughly educate and instruct our employees to ensure that personal information is handled appropriately. We will also respond promptly to complaints and inquiries regarding the handling of personal information, and will review and improve our appropriate measures for the handling and safe management of personal information as appropriate.

1. Acquisition of Personal Information
Our company will acquire personal information within the scope necessary for business purposes and through lawful and fair means.

2. Purpose of Use of Personal Information
Our company operates pet retail, pet wholesale, pet insurance agency, pet medical care, secondhand pet supplies trading, grooming, and pet hotel services, and will use the personal information we collect to the extent necessary for the performance of these businesses. We will
also use personal information collected in connection with insurance solicitation services entrusted to us by insurance companies to the extent necessary for the performance of these businesses. The
personal information we hold and the specific purposes for which it is used are as follows, and it will not be used for any other purposes.

(1) Personal information we hold:
Name, gender, date of birth, address, telephone number, email address

(2) Specific purposes of use
<Customer personal information>
① To provide after-sales service for live animals you have adopted and supplies you have sold
② To ship other products and provide after-sales service
③ To notify you of information regarding our new products, services, and campaigns
④ To verify your identity, confirm your destination, and provide after-sales service when trading secondhand pet supplies
⑤ To provide after-sales service for pet medical care
⑥ To provide after-sales service at pet hotels
⑦ To provide after-sales service for grooming
⑧ To propose and provide the insurance products we handle and any services incidental or related to these
*The purposes of use by insurance companies that outsource their insurance business to us
are listed on the insurance company's website (below):
- Anicom Insurance Co., Ltd. (https://www.anicom-sompo.co.jp/)
⑨ To analyze the information we obtain, such as your website browsing history and purchase history, and
use it for the following purposes
: - To display advertisements for products and services that suit your hobbies and preferences
- To introduce our company's and our partners' services that suit your hobbies and preferences

<Personal information about business partners (*For corporate customers, all officers and employees)>
1. To respond to business-related communications, contract fulfillment, business negotiations, etc.
2. To manage business partner information

<Personal information regarding employees and employee recruitment (※Employment (officers, etc.) management information)>
① For business-related communications, payment of remuneration, performance of personnel and labor management, provision of employee benefits
② For communications necessary for recruitment activities and various management purposes

Changes to the above purposes of use will be made within the scope that is reasonably recognized as being of sufficient relevance. In the event of any changes, the details will be notified to the individual or announced on Kanedai Co., Ltd.'s official website

3. Safety management measures for personal data

have taken the following measures to prevent the leakage, loss, or damage of personal information we handle, as well as to ensure other appropriate management

<Establishment of basic policy>
・Establishment of this basic policy to ensure the proper handling of personal information and to publicize the contact point for questions and complaints

<Establishment of rules regarding the handling of personal data>
・Establishment of basic methods for handling personal data when acquiring, using, storing, etc.

<Organizational safety control measures>
・Appointment of a person responsible for handling personal data (personal information management officer)
・Clarification of employees who handle personal data and the scope of personal data handled by said employees
・Establishment of a reporting and communication system to the personal information management officer in the event of the discovery of facts or signs of violations of laws or internal regulations
・Periodic self-inspections of the handling of personal information are carried out, and audits are conducted by other departments and external parties
<Personal safety control measures>
・Regular training is provided to employees on points to note regarding the handling of personal information
・Items regarding the confidentiality of personal information are included in the work regulations
<Physical safety control measures>
・In areas where personal information is handled, we will manage employee entry and exit and restrict the devices that can be brought in, as well as implement measures to prevent unauthorized persons from viewing personal information.
・Implement measures to prevent theft or loss of devices
, electronic media, documents, etc. that handle personal information. ・When carrying devices, electronic media, etc. that handle personal information, including when moving within the workplace, we will implement measures to prevent personal information from being easily identified.
<Technical security control measures>
・Implement access control to limit the personnel in charge and the scope of personal information handled
. ・Introduce a system to protect information systems that handle personal information from unauthorized access from outside or malicious software.

<Understanding the external environment> (In the future, if we transfer personal data to a foreign country, we will take the following measures.)
・We will understand the systems for protecting personal information in the country where the personal information is stored and implement safety management measures.
(Note: At present, Kanedai Co., Ltd. does not store personal data in a foreign country.)

4. Providing personal data to third parties
We will not provide personal information to third parties without the consent of the individual, except in the following cases:
(1) when required by law;
(2) when it is necessary to protect the life, body, or property of an individual, and it is difficult to obtain the consent of the individual;
(3) when it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the consent of the individual; or
(4) when it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the consent of the individual may hinder the performance of said duties.

In addition, when personal data is provided to a third party or received from a third party, we will confirm the circumstances of the provision or acquisition, and will record and store information required by law, such as the name of the recipient and provider

5. Outsourcing
We may outsource the operations described in 2. Purpose of Use of Personal Information and (2) Specific Purpose of Use of Personal Information in this Privacy Policy to a third party. In such cases, we will provide necessary and appropriate supervision of the outsourced party in accordance with the Personal Information Protection Act.

6. Provision to a third party in a foreign country
If we provide personal information to a third party in a foreign country in the future, we will do so with the consent of the individual.

7. Joint Use of Personal Information
We will jointly use your personal information (including pseudonymized information) as follows:
(1) Items to be jointly used
Name, gender, date of birth, address, telephone number, email address
(2) Scope of parties to be jointly used:
Affiliated companies that operate stores listed on the Kanedai Co., Ltd. website
For the above, please refer to the list of stores on the Kanedai Co., Ltd. website.

(3) Purpose of use
: To provide information about our products and services
; To provide after-sales service for our services.

(4) Person responsible for managing the personal data to be jointly used:
Each company that originally acquired the personal data

8. Handling of Sensitive Information
As a general rule, we will not acquire, use, or provide to third parties sensitive personal information (such as race, creed, social status, medical history, criminal record, and crime victim information) or information relating to labor union membership, family origin and registered domicile, health care, and sexual life (excluding any of the above that falls under sensitive personal information) except in the following cases:
(1) When required by law, etc.;
(2) When necessary to protect human life, body, or property;
(3) When particularly necessary for the improvement of public health or the promotion of healthy child development;
(4) When it is necessary to cooperate with a national institution, local public body, or a person commissioned by them in carrying out duties prescribed by law; (5
) When sensitive information is acquired in the cases set forth in Article 20, Paragraph 2, Item 6 of the Personal Information Protection Act, when sensitive information is used in the cases set forth in Article 18, Paragraph 3, Item 6 of the same Act, or when sensitive information is provided to a third party in the cases set forth in Article 27, Paragraph 1, Item 7 of the same Act;
(6) When sensitive information of employees, etc., regarding their affiliation or membership in political or religious organizations or labor unions is acquired, used, or provided to a third party to the extent necessary for the performance of withholding tax administration, attendance management, personnel management, etc.;
(7) When sensitive information is acquired, used, or provided to a third party to the extent necessary for the performance of the transfer of rights and obligations due to inheritance procedures, etc.;
(8) In order to ensure the proper operation of insurance and other financial businesses, sensitive information is acquired, used, or provided to a third party based on the consent of the individual to the extent necessary for the performance of business.
(9) In cases where biometric information that falls under sensitive information is used for identity verification based on the consent of the individual.

9. Handling of Personal Information (Acquisition, Use, and Provision of Information Linked to Identifiers Such as Cookies)
(1) Creation and Use of Personal Information
We create personal information (information about living individuals that does not fall under personal information, pseudonymized information, or anonymously processed information) and use it to understand customer needs and analyze customer behavior.

<Identifiers used>
We use cookies, web beacons, and similar technologies (hereinafter referred to as "cookies, etc.") to store and use customer information.

*Cookies are text-based information sent from a website and stored in your web browser when you visit a website.
Web beacons are a mechanism that embeds a small image in a web page or email to transmit information when you view that page or email.

<Specific usage>
We provide the identifiers stored in cookies, etc. to the following advertising distribution service companies and
use them for advertising distribution (targeted advertising distribution).
◆Yahoo! JAPAN
Yahoo! JAPAN Privacy Policy [https://privacy.yahoo.co.jp/]
Opt out of Yahoo! JAPAN advertising [https://btoptout.yahoo.co.jp/optout/index.html]

◆Google
Google Privacy Policy [https://policies.google.com/privacy?hl=ja]
Opt out of Google Ads [https://support.google.com/ads/answer/2662922?hl=ja]

(2) Acquisition of Personal Information
With your consent, we will acquire your web browsing history and analysis results collected by cookies from a data management platform (DMP) operated by a third party, and use this information for purposes such as delivering advertisements after linking it to your personal data.

10. Handling of Pseudonymized Information
(1) Creation of Pseudonymized Information
We create pseudonymized

(2) Handling of Pseudonymized Information
When handling pseudonymized information, we will comply with a separately established manual and take the following safety management

- Appropriate processing will be carried out in accordance with the standards set forth by law -
Prevent leakage of deleted information and information about processing methods in accordance with the standards set forth by law -
Do not take any action to identify the individual whose personal information was the source of the information.

11. Handling of Anonymously Processed Information
(1) Creation of Anonymously Processed Information
When creating anonymously processed information (information about an individual obtained by taking measures prescribed by law to process personal information so that a specific individual cannot be identified and the personal information cannot be restored), the Company will take the following measures: -
Appropriate processing will be carried out in accordance with standards prescribed by law -
Safety control measures will be taken to prevent the leakage of deleted information and information about the processing method in accordance with standards prescribed by law -
The items of information contained in the created anonymously processed information will be made public
- No action will be taken to identify the individual whose personal information was the source of the information
(2) Provision of Anonymously Processed Information
When providing anonymously processed information to a third party, the Company will make public the items of information about individuals contained in the anonymously processed information to be provided and the method of provision, and will clearly state to the third party that the information to be provided is anonymously processed information.

12. Disclosure, correction, and suspension of use of retained personal data under the Personal Information Protection Act
Regarding requests for disclosure, correction, or suspension of use of retained personal data under the Personal Information Protection Act, we will confirm that the requester is the individual in question and will proceed without delay, except in the following cases. If we do not disclose the data or the retained personal data does not exist, we will respond to that effect. Regarding personal data retained by insurance companies or other companies, we will refer the request to the relevant company.
- When there is a risk of harm to the life, body, property, or other rights and interests of the individual
- When there is a risk of significant interference with the proper implementation of our business
- When it would violate laws and regulations

Furthermore, if the individual or their representative requests correction, addition, or deletion of the personal data in our possession, or requests the suspension of use, erasure, or suspension of provision to a third party, we will investigate and respond in accordance with the law.
Please note that a set fee will be charged for procedures such as the disclosure mentioned above. If you wish to take such a procedure, please contact us using the inquiry form on the Kanedai Corporation website.

13. Contact details
are as follows. Inquiries regarding insurance contracts can also be made to the respective insurance company's contact points. Please note that we will only respond to inquiries after verifying that the person making the inquiry is the person in question.

Kanedai Co., Ltd. website
inquiry form (https://www.petshop-kanedai.jp/contact/)

Revised February 23, 2022
Kanedai Co., Ltd.
Address: 3-21-35 Hanaguri, Soka City, Saitama Prefecture
Representative: Izumida Tomotaka