Basic policy regarding personal information protection [Privacy Policy]

In light of the importance of personal information protection, and in order to further improve customer trust in the insurance industry, we will handle personal information strictly and appropriately in compliance with the Act on Protection of Personal Information (Privacy Information Protection Act), other related laws and regulations, and guidelines from related government agencies, and take appropriate measures regarding safety management.
Our company will thoroughly educate and guide employees to ensure that personal information is handled properly, and will strive to ensure that the information is handled properly. We will respond promptly to complaints and consultations regarding the handling of personal information, and will review and improve appropriate measures regarding our handling of personal information and safety management as appropriate.

1. Acquisition of Personal Information
Our company will acquire personal information within the scope necessary for business operations and by lawful and fair means.

2. Purpose of use of personal information
Our company operates pet retail, pet wholesaler, pet insurance agent, pet medical care, second-hand pet supplies trading, grooming, and pet hotels, and we use the acquired personal information to the extent necessary to carry out the work.
Additionally, we will commission the insurance recruitment work by an insurance company to use the personal information obtained within the scope necessary to carry out the work.
The personal information we have stored and specific purposes for which we use the personal information is as follows, and we will not use it for any other purpose.

(1) Name of personal information you have received
, gender, date of birth, address, telephone number, email address

(2) Specific purpose of use
<Customer Personal Information>
1. To provide after-sales service for the living organisms that have been welcoming you and the products sold
2. To provide after-sales service for the products you have received 2. To provide after-sales service for the delivery of other

3. To provide after-sales service for
our company's new products, services, and campaigns 4. To provide after-sales service for pet medical care
6. To provide after-sales service for pet hotels
7. To provide after-sales service for grooming
8. To propose and provide insurance products handled by our company and their associated and related services
*The purpose of use of the insurance company that entrusts us with insurance services to the company is listed on the insurance company's homepage
(hereinafter referred to).
・Anicom Insurance Co., Ltd. (https://www.anicom-sompo.co.jp/)
9. Analyze information such as the browsing history of the customer's website and purchasing history, and
use it for the following purposes
; display advertisements regarding products and services that suit the customer's hobbies and preferences
; and to inform the services of our company and partners that suit the customer's hobbies and preferences;

<Personal information about business partners (*For corporate customers, those executives and employees)>
1. To respond to business inquiries, fulfillment of contracts, business negotiations, etc.
2. To manage business partner information

<Personal information regarding employee recruitment (*Employment (official and employee) management information>
1. To provide communications necessary for business purposes, payment of compensation, fulfillment of personnel and labor management, and provide benefits
2. To provide communications necessary for recruitment activities and various management

The above changes to the purpose of use will be made within the scope that is reasonably recognized as having a considerable relevance. If a change occurs, the details will be notified to the person in question or will be made public on the official Kanedai Co., Ltd. website, etc.

3. Safety Management Measures for Personal Data

takes the following measures to prevent leakage, loss or damage to the personal information it handles, as well as to appropriately manage it

<Formulation of basic policy>
- Formulate this basic policy to ensure proper handling of personal information and to inform the counters for handling questions and complaints

<Improvement of discipline regarding the handling of personal data>
- Establish basic handling methods when acquiring, using, storing personal data

<Organized Safety Management Measures>
- Establish a person responsible for the handling of personal data (personal information management officer)
- Clarify the scope of personal data handling employees and the scope of personal data handled by such employees
- Establish a system to report and contact the personal information management officer when they understand facts or signs that violate laws or internal regulations -
Perform self-checks on the handling of personal information, and conduct audits by other departments and outsiders
<Personal safety management measures>
- Periodically train employees on points to note regarding the handling of personal information
- Items relating to the confidentiality of personal information are listed in the work rules
<Physical safety management measures>
- In areas where personal information is handled, we will control employees' entry and exit, restrict the equipment they bring, and implement measures to prevent the viewing of personal information by people who do not have authority
; implement measures to prevent theft or loss of equipment, electronic media, documents, etc. that handle
personal information, including movement within the business site; implement measures to prevent the personal information being easily discovered when carrying equipment, electronic media, etc. that handle personal information, including moving within the business site;
<Technical Safety Management Measures>
; implement access control, limits the scope of personal information and the scope of personal information handled
; introduces a system that protects information systems that handle personal information from unauthorized access or illegal software from outside.

<Understanding the external environment> (In the future, if our company transfers personal data to a foreign country, the following measures will be taken.)
- Safety management measures will be implemented after understanding the system for protecting personal information in the country where personal information is stored
(Note: At this time, Kanedai Co., Ltd. does not store personal data in foreign countries).

4. Providing Personal Data to a Third Party
Our company will not provide personal data to third parties without the consent of the individual, except in the following cases:
(1) In cases of pursuant to laws and regulations
(2) In cases where it is necessary to protect a person's life, body or property, and it is difficult to obtain the consent of the person.
(3) When it is particularly necessary to improve public health or promote healthy development of children, and it is difficult to obtain the consent of the individual.
(4) When it is necessary for a national institution or local government or a person entrusted to it to cooperate in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the person in question may interfere with the performance of the affairs.

Furthermore, when personal data is provided to a third party or when provided by a third party, we will confirm the process of providing and obtaining it, as well as record and store the matters specified by law, such as the name of the provider and provider.

5.
contracting company is in this Privacy Policy 2. We may entrust the work to a third party to describe the purposes for which we use personal information and (2) specific purposes for which we use it. In this case, we will provide necessary and appropriate supervision of the contractor in accordance with the Personal Information Protection Act.

6. Provision to a third party in a foreign country
If we provide personal information to a third party in a foreign country in the future, we will obtain the consent of the individual.

7. Joint use of personal information
Our company will use your personal information (including pseudonym processing information) as follows:
(1) Items to be used jointly
Name, gender, date of birth, address, telephone number, email address
(2) Range of users jointly used jointly
Each affiliate company that operates the stores listed on the Kanedai Co., Ltd. Homepage
For the above information, please refer to the list of stores on the Kanedai Co., Ltd. Homepage.

(3)
For information on purpose of use, our products and services
, and for after-sales services in our services

(4) Persons responsible for managing personal data to be used jointly.
Each company that originally acquired the personal data

8. Handling Sensitive Information
In principle, we will not acquire, use or provide information regarding consideration (racial, creed, social status, medical history, previous history, crime victim information, etc.) as well as information regarding membership in labor unions, family and domicile, health care and sex life (excluding those that fall under consideration personal information) (sensitive information) (excluding those that fall under consideration personal information) (excluding those that fall under consideration) in the following cases:
(1) In cases based on laws, regulations, etc.
(2) In cases where it is necessary to protect the life, body, or property of a person
(3) In cases where it is particularly necessary to improve public health or promote healthy development of children
(4) In cases where it is necessary for the cooperation of a national institution or local government or a person entrusted to it in carrying out the affairs stipulated by law
(5) In cases where sensitive information is obtained in cases listed in Article 20, Paragraph 2, Item 6 of the Personal Information Protection Act, when sensitive information is used in cases listed in Article 18, Paragraph 3, Item 6 of the same Act, or when sensitive information is provided by a third party in cases listed in Article 27, Paragraph 1, Item 7 of the same Act
(6) When obtaining, using, or providing sensitive information about employees, etc. related to affiliation or membership in political, religious, etc. to the extent necessary for the performance of withholding tax, attendance management, personnel management, etc.
(7) When obtaining, using, or providing sensitive information to a third party to the extent necessary for the performance of political, religious, etc.
(8) When obtaining, using, or providing sensitive information to the extent necessary for the performance of business in the insurance industry or other financial sectors, due to the need to ensure appropriate business operations for businesses in the insurance industry or other financial sector, and when obtaining, using, or providing sensitive information to the extent necessary for the performance of business
(9) When using biometric authentication information that falls under sensitive information with the consent of the individual for identification purposes based on the consent of the individual for identification purposes

9. Handling of personal-related information (acquisition, use and provision of information linked to identifiers such as cookies)
(1) Creation and use of personal-related information
Our company creates personal-related information (information about surviving individuals and does not fall under any of the following: personal information, pseudonymous processing information, or anonymous processing information) and uses it to understand customer needs, etc., and to analyze customer behavior, etc.

<Identifiers used>
Our company uses cookies, web beacons or similar technologies (hereinafter referred to as "cookies, etc.") to store and use customer information.

*◆Cookies are textual information stored in a web browser sent from the website when you browse a website.
◆A web beacon... is a mechanism by which small images are embedded in web pages or emails, sending information when a customer views that page or email.

<Specific ways to use>
Our company provides an identifier stored in cookies, etc. to the following advertising distribution service companies and
uses it for advertising delivery. (Targeting ads delivery)
◆Yahoo! JAPAN
Yahoo! JAPAN Privacy Policy [https://privacy.yahoo.co.jp/]
Optout from Yahoo! JAPAN Ads [https://btoptout.yahoo.co.jp/optout/ index.html]

◆Google
Google Privacy Policy [https://policies.google.com/privacy?hl=ja]
Opt out of Google Ads [https://support.google.com/ads/answer/2662922?hl=ja]

(2) Acquisition of Personal Information
With your consent, we obtain the customer's consent, and obtain the web browsing history and analysis results collected through cookies from a data management platform (DMP) operated by a third party, and link this to your personal data and use it for the purposes of advertising delivery.

10. Handling of kana processing information
(1) Creating kana processing information
Our company creates kana processing

(2) Handling of pseudonym processing information
When handling pseudonym processing information, our company will comply with the separate manual and take the following safety management

・Perfect processing is performed in accordance with standards set by laws and regulations
・Perfect leakage of deleted information and processing methods in accordance with standards set by law and regulations
・Do not perform actions to identify the individual of the personal information that was originally created.

11. Handling of anonymous processed information
(1) Creating anonymous processed information
When creating anonymous processed information (information about an individual obtained by processing personal information so that a particular individual cannot be identified by taking measures stipulated in laws and regulations, and that prevents the personal information from being restored), we will take the following measures.
- Appropriate processing is performed in accordance with standards set forth in laws
and regulations. - In accordance with standards set forth in laws and regulations, safety management measures are taken to prevent leakage of deleted information or processing methods.
- Publicizing the information items contained in the anonymous processed information created
. - Do not perform any acts to identify the individual of the personal information that was originally created.
(2) Providing anonymous processed information
When providing anonymous processed information to a third party, the Company will disclose the information items related to the individual contained in the anonymous processed information that it is intended to provide and the method of providing it, and clearly state to the third party that it is the provided information that is anonymous processed information.

12.
disclosure, correction or suspension of use of personal data held under the Personal Information Protection Act, such as disclosure, correction or suspension of use of personal data held under the Personal Information Protection Act, we will confirm that the requester is the individual and proceed without delay, except in the following cases. If the personal data is not disclosed or if the personal data held does not exist, we will respond to this. We will handle personal data held by insurance companies and other companies with the company.
- If there is a risk of harming the life, body, property, or other rights and interests of the person or a third party
- If there is a risk of serious hindering the proper implementation of our business
- If there is a possibility of violating laws and regulations

In addition, if the individual or his agent requests that the personal data be corrected, added, or deleted, or to suspend use, erase, or suspend provision of a third party, the Company will investigate and respond according to laws and regulations.
In addition, a prescribed fee will be charged for procedures such as disclosure. If you would like to proceed with the procedure, please contact us using the inquiry form on the Kanedai Co., Ltd. website.

13. Contact details
are as follows: You can also contact the respective insurance company's counter for inquiries regarding insurance contracts. Please note that we will confirm that the inquiry is the person in question before responding.

Kanedai Co., Ltd. Homepage
Contact Form (https://www.petshop-kanedai.jp/contact/)

Revised February 23, 2022
Kanedai Co., Ltd.
Address: 3-21-35 Hanakuri, Soka City, Saitama Prefecture
Representative: Izumida Tomotaka