Description based on the Specified Commercial Transactions Act (Kanedai Premium Members)

Description based on the Specified Commercial Transactions Act

This page displays the sales terms and conditions for our services in accordance with the Specified Commercial Transactions Act

Note: The information provided may be subject to change without notice. Please check this page for the latest information.

Seller

Company name: Kanedai Co., Ltd
Representative name: Tomotaka Izumida
Address: 3-21-35 Hanaguri, Soka City, Saitama Prefecture, 340-0044
Phone number: 048-943-1101 (Reception hours: 11:00-20:00)
Email address: support@petshop-kanedai.jp

*Please contact us the inquiry form . Please note that phone calls may be busy.

Sales price (value of services)

Monthly fee: 550 yen (tax included)

*The displayed price includes consumption tax. If a separate fee is incurred, it will be displayed on the purchase process screen

Payment method and payment period

  • Payment method: Credit card payment (Stripe payment)
  • Payment period: Payment will be made at the time of initial application. After that, you will be automatically charged on the same day every month or year depending on your plan

Timing of service provision

Once payment is complete, you can immediately use this service

*The service may be temporarily unavailable due to system maintenance, etc

Required fees other than the product price

  • Internet connection fees, communication fees, etc. are the responsibility of the customer

Withdrawal of application, cancellation, and refund

This service is a digital service (subscription) provided online

As the service provision begins immediately after application is completed, the cooling-off period stipulated in the Specified Commercial Transactions Act does not apply.
Therefore, as a general rule, we do not accept cancellations or refunds after application is completed.

However, if we determine that it is extremely difficult or impossible to provide the service due to reasons attributable to our company, we may respond on an individual basis

How to cancel your subscription

If you wish to cancel your membership, please complete the cancellation procedure on the member page by the day before your next renewal date.
Once the cancellation procedure is complete, charges from the next renewal date will be suspended.

Please note that even after completing the cancellation procedure, you can continue to use this service until the end of the contract period.
We do not offer refunds on a pro rata basis for daily or monthly charges for usage fees that have already been paid.

Please cancel your subscription by the day before your next renewal date. After the deadline, you may be charged for the next subscription

Application period (sales period)

You can apply for this service at any time (if there is a sales period, this will be indicated separately)

Operating environment

Recommended environment: Latest iOS/Android, or latest Chrome/Safari/Edge.
*Some functions may not work properly outside the recommended environment.

Disclaimer

  • We shall not be liable for any temporary interruption of service provision due to communication line or system failure, etc., unless such interruption is due to our willful misconduct or gross negligence
  • The content of this service may be changed or discontinued without notice
Last updated: December 20, 2025